We thank you for your shopping and visiting our platform, and we are very keen to meet your requests and supply The products you ordered to you wherever you are and on time, and at the same time We respect your decision if you decide to return the products for any reason according to the conditions described in the return policy, and to learn more about this topic, please read the terms Next:
Return the goods:
1) The purchase contract can be terminated within the seven days following the date of the consumer's receipt of the product, or before shipping the product to him.
2) In the event of a desire to return the product and terminate the contract, the product must be in its condition The original received by the consumer, including the packaging of the packaging as it was originally .
3) In the event of a return, the buyer shall bear the shipping costs to and from him, unless the shipment is made by The consumer himself, and in the event that the product is subject to free shipping, the consumer shall bear the amount of 35 riyals for one shipment up to 25 kg, and 70 riyals if the weight is between 26 to 50 kg, and if the weight of the shipment is above that, the consumer will bear the amount of 100 riyals.
4) In all cases, perfumes, cosmetics, makeup and clothing cannot be returned Underwear, socks, books, publications, stationery in general, mobile devices and software Computers, CDs, software, music albums, and clothing Swimming and underwear, in addition to all consumable goods shown in Consumer rights. As well as if a defect appears in the product due to the poor possession or use of the consumer.
5) In the event of returning any product under warranty that cannot be repaired by the agent or importer, it is It takes into account the shelf life of the product and the period of use by the buyer and deducts from the amount of Compensation.
6) In the event that the product is returned according to the conditions set out above, its paid value will be credited to The customer’s balance with the platform, and if he wants to recover the paid amount, that value will be transferred him on his bank account sent by him to the platform.
Balance and its uses:
The customer's balance in our platform falls under two main headings, namely:
1) A refundable balance to the customer's bank account: it is the balance that is added to the account The customer is in the wallet as the value of returned products, or the value of products whose order has been completed and paid value, then the customer wanted to cancel it before shipment.
2) A balance that is not refundable for cash or to the customer's bank account: it is the balance that is It is added to the customer's account in the wallet by redeeming the earned points.
The customer can also start using the balance available in his wallet when he wants to buy anything Products via the platform, and if the balance is higher or equal to the value of the basket, a full deduction will be made The value of the basket from the balance, and in the event that the balance in the wallet is not sufficient for the entire value of the basket The available balance can be deducted and the remaining amount can be paid using the bank card.